Refunds & Returns:
You may return for exchange or credit any
normally stocked item within 30 days from date of invoice for credit or refund
of the purchase price and sales tax if applicable, provided: (1) Item has not
been used, altered, or marred in any way (2) Item is returned with original
wrapping in original container with all accessories, instruction manuals,
warranties, papers, etc., in resale condition and (3) Item is returned with
proof of purchase from SureWay. Items cannot be returned if they are: special
ordered, not normally in stock, close-outs, clearance, used or blemished, etc.
Shipping & handling charges are not refundable. Furthermore all
returns are subject to a 15% restocking charge.
If any of the previous return conditions cannot
be met, the following applies at the discretion of SureWay. Any defective item
returned within the specific manufacture’s warranty period will be
replaced/repaired in accordance with the manufacturer's warranty guidelines.
Replacement will be given only at the request of the manufacturer with proper
proof of purchase. Any item returned as defective, found to be so as the result
of improper usage and thus not covered by the manufacturer’s warranty will be
treated as an item returned under the preceding paragraph.
To return any item, buyer must contact SureWay Customer Service: (973) 890-0615, Monday through Friday, 9:00am - 5:00pm EST.
Request a Return Authorization Number. The Return Authorization (RA) number must
be marked on the outside return label of the package. Please Note: SureWay will
refuse delivery of any returned packages without a Return Authorization (RA)
number displayed on the exterior of the returned package. Buyer is responsible,
and will not be reimbursed, for necessary shipping and insurance costs for
returned packages to SureWay. Include a copy of your original purchase